Service Advisor/Writer
Watseka Ford Lincoln Watseka Ford Lincoln Watseka, IL Watseka, IL Full-time Full-time $45,000 - $65,000 a year $45,000 - $65,000 a year 10 days ago 10 days ago 10 days ago Provide a cheerful and sincere greeting to all customers.
Complete and thorough write up of all customer needs and concerns.
Test drive with customers as needed to verify concerns.
Provide technicians with complete details of customer concerns.
Suggest needed maintenance and repairs.
Be knowledgeable, able to navigate, and utilize all factory website information provided.
Deliver technician findings of customer concerns in a manner they can understand.
Accurately estimate and explain repairs needed.
Be knowledgeable on applicable factory and aftermarket warranties and when to apply them.
Contact customers promptly and re-schedule them when parts have arrived.
Keep customers informed through all phases of the repair process.
During redelivery to customer explain all work performed and charges.
Exceed customer expectations daily.
Job Type:
Full-time Pay:
$45,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance Day range:
Monday to Friday Rotating weekends Shift:
Day shift Ability to commute/relocate:
Watseka, IL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Complete and thorough write up of all customer needs and concerns.
Test drive with customers as needed to verify concerns.
Provide technicians with complete details of customer concerns.
Suggest needed maintenance and repairs.
Be knowledgeable, able to navigate, and utilize all factory website information provided.
Deliver technician findings of customer concerns in a manner they can understand.
Accurately estimate and explain repairs needed.
Be knowledgeable on applicable factory and aftermarket warranties and when to apply them.
Contact customers promptly and re-schedule them when parts have arrived.
Keep customers informed through all phases of the repair process.
During redelivery to customer explain all work performed and charges.
Exceed customer expectations daily.
Job Type:
Full-time Pay:
$45,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance Day range:
Monday to Friday Rotating weekends Shift:
Day shift Ability to commute/relocate:
Watseka, IL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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